Beyond Intractability: A Free Knowledge Base on More Constructive Approaches to Destructive Conflict

Abstract of "Mediating with Heart in Mind: Addressing Emotion in Mediation Practice" by Jones, Tricia S. and Andrea Bodtker

Citation:
Jones, Tricia S. and Andrea Bodtker, "Mediating with Heart in Mind: Addressing Emotion in Mediation Practice." In Negotiation Journal, (17:3, 2001), pp. 217-244.

This Abstract written by: Conflict Consortium Abstract

Conflict Consortium Abstract

This article suggests that emotion and emotional communication are central to conflict interaction and that mediation can and should be informed by research and theory on emotion from the social sciences. The authors discuss the cognitive, expressive, and physiological aspects of emotion and their relevance to mediation practice.

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